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If you're seeking shelter, go to Aging and Adult Services for a coordinated entry intake at Durham DSS at 414 E. Main Street from 8:30 am to 3:00pm and at 801 Gilbert Street from 4:30pm to 9:00pm Monday through Friday. Aging and Adult Services in DSS is on the second floor in Lobby 27. If you are seeking shelter during the weekend or on a county holiday go to 801 Gilbert Street from 4:30pm to 8:00pm. You may also call Durham County DSS for more information at 910-560-8000. If you are fleeing violence please call Durham Crisis Response Center’s 24 Hour Hotline at 919-403-6562. If this is a medical emergency please hang up and call 9-1-1.


Families Moving Forward provides emergency shelter for families with children in the crisis of homelessness. To be eligible for our services, a family with children must meet the definition of homelessness through the HUD guidelines and go through a four-step process to be referred for shelter services:

  1. A family must first go through the Coordinated Intake process at Durham County Department of Social Services (DSS).

  2. The family will then be referred to the Diversion program also at Durham County Department of Social Services (DSS).

  3. If it is determined that the family is still in need of shelter, a referral will be made to Families Moving Forward (FMF).

  4. Once space is available, the family is screened for entry into the Emergency Shelter at FMF.

Coordinated Intake

To schedule an appointment with the DSS Coordinated Intake Unit, call them at 919-560-8000 or visit Lobby 27 in the Human Services Building.  A Coordinated Intake Specialist will ask for basic information about the household and will complete an assessment to determine the most appropriate resource or program for the family. 


If a family is eligible for shelter services, the family will be referred to the Diversion program. The Diversion program's intent is to stabilize families in permanent housing without the need for them to enter the shelter system. If shelter is still needed, a referral will be made to the family shelter at either UMD or FMF.

Waiting List

  1. Once referred to FMF, families are placed on a waiting list until there is an opening matching the family size.

  2. A Family Services Coordinator will schedule an interview for a family when there is an opening. If there are two adults in the family, both must attend the interview.

  3. If the family meets eligibility requirements, they may choose to enter shelter.

Programs and Services

  1. The NEST (Emergency Shelter)

  2. BRANCHING OUT (Aftercare)